Privacy Policy

Privacy Policy of Fanatix.com

Effective Date: 01 January 2025

• Introduction

Welcome to Fanatix.com, operated by LiveTix Group S.L. Your privacy is important to us. This privacy policy informs you about how we collect, use, and protect your personal data when you use our website.

• Who We Are

Fanatix.com is an online marketplace for the sale of tickets for sports, concert, and theatre events. We operate under LiveTix Group S.L., located at Avenida Europa 2B, 28922 Alcorcón, Madrid, Spain.

• What Data We Collect

We may collect the following types of personal data:
– Identification data: First and last name
– Contact details: Email address, phone number, postal address
– Payment data: Credit card or bank details
– Account data: Username and password
– Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
– Usage data: Information about how you use our website

• How We Use Your Data

We use your personal data for the following purposes:
– Order processing: To process and deliver your purchases
– Customer service: To respond to your questions and requests
– Marketing: To provide you with information about events, promotions, and offers
– Website improvement: To analyze and improve our website and services
– Security: To prevent fraud and protect our website

• Legal Basis for Processing

We process your personal data based on the following legal grounds:
– Performance of a contract: To deliver the services you purchase
– Legal obligation: To comply with legal requirements
– Legitimate interests: To improve our services and inform customers about relevant offers
– Consent: Where required, we will ask for your consent

• Sharing of Data

We may share your personal data with:
– Service providers: Third parties who provide services on our behalf
– Legal requirements: When legally required or to protect our rights
– Business transfers: In the event of a merger, acquisition, or sale of part of our business

• International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure such transfers comply with applicable law and are protected by appropriate safeguards, such as European Commission approved standard contractual clauses.

• Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. You can adjust your browser settings to refuse or delete cookies. Note that some parts of our website may not function properly without cookies.

• Your Rights

You have the following rights regarding your personal data:
– Access: The right to know what data we hold about you
– Correction: The right to correct inaccurate or incomplete data
– Deletion: The right to request deletion of your data under certain circumstances
– Restriction: The right to restrict the processing of your data
– Objection: The right to object to processing for direct marketing or based on legitimate interests
– Portability: The right to receive your data in a structured, commonly used format and transfer it to another controller

• Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

• Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

• Contact Information

If you have any questions about this privacy policy or your personal data, please contact us:

LiveTix Group S.L.
Avenida Europa 2B
28922 Alcorcón, Madrid, Spain
Email: info@fanatix.com